Incident Management
Connect WizStatus to Jira
Automatically create and manage Jira issues when incidents occur. WizStatus integrates with Jira Cloud and Jira Data Center to streamline your incident management workflow. Track incidents from detection to resolution with full bi-directional sync between WizStatus and your Jira projects.
Benefits
- Automatic issue creation when incidents are detected
- Bi-directional sync between WizStatus and Jira
- Custom field mapping for your workflow
- Auto-resolve issues when incidents recover
- Link incidents to existing Jira projects and workflows
Setup Guide
Follow these steps to set up the integration
Generate Jira API Token
Go to Atlassian Account Settings > Security > Create and manage API tokens. Create a new token and copy it securely.
Tip
Use a service account for production to avoid issues when team members leave.
Configure Jira Integration in WizStatus
Go to Settings > Notifications > Add Integration > Jira. Enter your Jira instance URL, email, and API token.
Warning
Keep your API token secure - it provides access to your Jira instance.
Select Target Project
Choose the Jira project where incidents will be created. WizStatus will fetch available projects from your instance.
Tip
Create a dedicated project like "WizStatus Incidents" for better organization.
Map Issue Types and Fields
Configure how WizStatus incidents map to Jira issue types (Bug, Incident, Task). Set up custom field mappings for severity, monitor details, and more.
Tip
Map WizStatus severity levels to Jira priority to maintain consistency.
Test the Integration
Click "Test Connection" to verify your credentials, then "Create Test Issue" to ensure issues are created correctly in your project.
Tip
Check that the test issue appears in your Jira project with all expected fields.
Configuration Options
Available configuration settings
| Option | Description | Required |
|---|---|---|
Jira Instance URL | Your Jira Cloud or Data Center URL (e.g., https://company.atlassian.net) | |
Jira Email | Email associated with the Jira account | |
API Token | Jira API token for authentication | |
Project Key | Jira project where issues will be created | |
Issue Type | Type of Jira issue to create (Bug, Incident, Task) | |
Auto-Resolve Issues | Automatically transition issues to Done when incidents resolve |
Features
Limitations
- Requires Jira API token (not OAuth yet)
- Custom fields require manual mapping
- Jira Server (legacy) not supported
Frequently Asked Questions
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